Call Center Specialist

Careington

Frisco, Texas

Careington
Hiring: Call Center Specialist
Location: Frisco, TX

Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same — to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.

The Full Time Call Center Specialist is the first point of contact for providing our world class customer support. This is a terrific opportunity to build a career with a leader in the industry.

Careington provides contemporary nontraditional health, wellness, and lifestyle benefits. We serve more than 30 million members across all Careington companies, brands, products, and services.

 Job Details:

This is an onsite employment opportunity, with no work from home option.

  • Applicants must be available to work any 8-hour shift between 7 a.m. – 7 p.m. CST, Monday – Friday(40 hours per week) on site at our Careington / Dial Care office located at 6435 Flyers Way, Frisco, TX 75033.
  • You are required to attend initial onsite trainingscheduled from 8:00 a.m. to 4:30 p.m. during the first six days of employment. Once training concludes, your weekly schedule will be assigned to you.
  • Hourly pay is $16.00 per hour with opportunities for increases after successful completion of required training and job performance.
  • Opportunity to earn a higher wage if you are bi-lingual (Spanish)
  • You will be working directly with customers via inbound phone calls
  • 11 paid holidays each calendar year
  • 19 days of paid time off accrued during each calendar year
  • Benefits eligibility on the first of the month after 60 days of employment
  • 401K eligibility on the first of the month after 90 days of employment

 Primary Responsibilities:

  • Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries
  • Provide issue resolution with proper escalation of calls as needed
  • Able to manage 70 to 100+ inbound customer service calls per day

Skills:

  • Previous call center experience is preferred, but not required
  • Knowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.
  • 1+ years experience working with MS Office Suite
  • Professional, helpful phone manner with the ability to build strong customer relationships is vital for success
  • Attention to detail
  • Bi-lingual (Spanish) is a plus

Requirements:

  • Interviews for this opportunity will be onsite at 6435 Flyers Way Frisco, TX 75033.
  • Required to use a wired headset
  • Able to pass a drug screen and background check

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

To apply for this job please visit recruiting2.ultipro.com.

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