Manager – Cleaning
Roanoke, VA

Job Summary:

Responsible for the overall management of all cleaning functions ensure a clean, safe, and orderly experience for guests, customers, and employees at assigned to client sites.

Responsibilities and Duties:

• Demonstrate a positive attitude and show an example for other employees to emulate.
• Ensuring the facility is cleaned correctly and according to the client’s instructions or standards.
• Carrying out regular inspections on the facility to determine any unusual or recurring work that needs to be done.
• Allocate duties to workers and inspect work afterwards to ensure it is performed to meet standards.
• Directing and scheduling staff in their work assignments.
• Oversee, train, and inspect the work of assigned room and floor staff, ensuring that all procedures are performed to the standards of the facility.
• Ensure employees are properly trained and equipped to perform their role. Deploy and train staff on the use of cleaning standards, equipment, technology, etc. while providing instructions and supervision where necessary.
• Respond to client’s concerns, requests, or complaints. Investigate, and correct any anomalies to reassure clients of the company’s commitment to excellence and customer satisfaction.
• Carry out pre-event inspections of all assigned areas before official opening to ensure cleanliness of areas.
• Certify that equipment is safe to use and in good working condition.
• Advise and support staff on site as regards H&S issues as they perform their jobs at the assigned work site. Conduct safety briefings and toolbox talks.
• Manage every incident, reporting them without delay and taking remedial action where necessary.
• Conduct interviews, make selection, train, supervise, guide, and discipline cleaning service staff to guarantee maximum customer satisfaction.
• Administrative related duties; Payroll and Human Resources.

Experience and Skills/Abilities:

• High School diploma or equivalent
• Experience and solid knowledge concerning the use of cleaning equipment, and cleaning solutions and substances
• Managerial and supervisory experience, competent to monitor and check other staff’s work and deliver training or direction to new staff
• Must be agile and in good physical shape; ability to lift up to 25 lbs, stand for more than one hour, and bend at the waist and knees. The job entails constant walking, occasional sitting, and climbing stairs; and lifting and carrying 50 lbs+ materials
• Time management and multitasking skills
• Can work with Microsoft Office Suite
• Ability to work effectively both as an individual and as a team with other people.

Equal Opportunity Employer