Collections Specialist

  • Baton Rouge, Louisiana
  • Posted 2 weeks ago

Capitol City Produce

Capitol City Produce
Hiring: Collections Specialist
Location: Baton Rouge, LA

Here we grow again! Capitol City Produce has created a new Collections Specialist position. Reporting to the Accounting Supervisor, the position is responsible for handling collections and maintaining our KPIs of past due percentages and DSO.


  • Provide excellent customer service while assisting with phone and email requests
  • Review aging reports and use other tools to identify which accounts to target
  • Contact customers via email and phone to request payment for past-due balances
  • Provide back up to the customer to help facilitate payment (signed invoices
  • copies, signed bills of lading, statements, etc.)
  • Identify, document and resolve internal issues that are delaying payment
  • Research and resolve any invoice discrepancies, short payments, duplicate or double payments, and credits not taken
  • Maintain detailed records of customer contacts made or attempted and all payments collected
  • Draft and send written correspondence regarding account standing to customers with continued unresolved balances
  • Collaborate with sales team to assist when initial collection efforts are not successful
  • Identify uncollectible accounts, request management approval, and submit to third-party collections agency
  • Ensure that customer contacts are kept current
  • Respond to credit reference inquiries
  • Enter approved adjustments and credits
  • Recommend adjusted credit terms and credit limits based on risk level
  • Work to meet and exceed company past-due KPI targets
  • Assists with billing a cash application duties as needed
  • Maintain reports and spreadsheets
  • Perform other accounting duties or special projects as requested by management


  • 2+ years of accounts receivables experience preferred
  • Must be able to quickly process detailed invoice information in a high transaction environment
  • Intermediate user: Personal computers (Google Suite products, Adobe, etc.)
  • 10-key accuracy and speed
  • Excellent problem solving, analytical and thinking skills
  • Excellent verbal and written communication skills
  • Enjoy working with other people in a close proximity environment


  • Medical, dental and vision insurance
  • 401(k)
  • PTO
  • Supplemental insurance – life, accident, cancer and disability
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