Customer Service/Cart Attendant

  • Burbank, California
  • Posted 4 weeks ago

ISS Guckenheimer

ISS Guckenheimer
Hiring: Customer Service/Cart Attendant
Hourly Wage: $19.00/hr.
Location: Burbank, CA
Shift: Full Time

ISS offers a competitive compensation package including Benefits, Paid Time Off

Key Purpose

Cart attendants provide superior customer service to customers while assisting with carrying items to vehicles or delivering goods on the premise. As a Cart Attendant, you will ensure that carts are collected from parking lots/ garages, cleaned, and returned to the proper area. You will work successfully with fellow employees, clients, and all levels of the organization. You are expected to understand and follow instructions, both verbal and written; and explain how to complete a task using basic communication skills.

Success Criteria

  • Comply with safety rules, policies, and procedures
  • Perform work assignments in a team with other employees
  • Maintain clean work area
  • Follow all company procedures, policies, and rules
  • Take direction and respond to supervision
  • Communicate with the lead, supervisor, co-workers, managers, and customers professionally
  • Fill in during staff shortage
  • Support shift lead in completing punch-list items
  • Use proper personal protective equipment
  • Present a professional appearance and conduct
  • Understand customer service and satisfaction
  • Understand reporting systems and the environment
  • Instilling trust

Key Areas of Collaboration and Influence

  • A solid commitment to the guest experience
  • Always remember safety first
  • Build respectful relationships with all teammates and guests
  • Willingness to take directions from the Lead, Supervisor, or Manager
  • Coordinate activities with other internal departments
  • Participate in team meetings

Ideal Candidate Experience

  • No previous experience is required
  • Understand that safety is a top priority and comply with all safety rules, policies, and procedures
  • Must be a team player and committed to working in a quality environment
  • Demonstrates exceptional customer service skills
  • Be able to work with little supervision

Key Accountabilities

  • Replenish and manage shopping tools (trolleys, bags, baskets, pencils, shopping list, measuring tapes, catalogues, brochures, etc.)
  • Remove and gather empty shopping tools left outside or inside of the unit, in noncommercial customer areas such as exit, customer service area, transit zones, and bring them to the dedicated pick-up locations
  • Collect and distribute shopping tools
  • Remove trash, clean, and sanitize shopping tool handles
  • Assist customers with loading items into vehicles
  • Remove damaged shopping tools from Unit circulation and submit Work Order for repair
  • May perform other duties as assigned

Physical Demands & Work Environment

  • To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%
  • Use of hands to finger, handle, rub, grip, and feel <66%
  • Reach above shoulders <33%
  • Push/pull and grasp with hands and arms 33-50%
  • Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%
  • Perform repetitive tasks
  • Must be able to stand for extended periods of time
  • Frequently lift 0-10 pounds
  • Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

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