Customer Service Supervisor (Manufacturing / Distribution)

Westlake | Lodi, CA (Onsite)
$85,000 – $122,000 + Bonus

Lead the Floor. Support the Customer. Drive the Operation.

Westlake is hiring a Customer Service Supervisor to lead an inside sales / customer service team supporting a high-volume manufacturing and distribution operation.

This role sits at the intersection of customers, production, and logistics—ensuring orders move accurately and efficiently from entry to delivery.

What You’ll Do

• Lead and develop a team of 4+ Customer Service / Inside Sales reps
• Oversee order flow from order entry → production → warehouse → shipping → invoicing
• Partner closely with:
• Warehouse & Distribution teams
• Production / Plant operations
• Sales teams
• Monitor and improve:
• Order accuracy & turnaround time
• On-time shipments
• Customer satisfaction (CSAT)
• Manage open orders, backorders, and delivery timelines
• Identify issues on the floor and in the system—then fix root causes, not just symptoms
• Utilize ERP systems (SAP S/4HANA) for order management and visibility

What You Bring

• 5+ years in Customer Service, Inside Sales, or Order Management in:
• Manufacturing
• Warehouse / Distribution environments
• 3+ years of team leadership experience
• Strong understanding of:
• Order flow through production and warehouse operations
• Inventory, shipping, and fulfillment processes
• Hands-on ERP experience (SAP preferred)
• Ability to thrive in a fast-paced, high-volume environment with competing priorities

Nice to Have

• Pipe, fittings, or industrial product experience
• Six Sigma / Lean manufacturing exposure
• Experience working directly with plant or warehouse teams

Role Details

• Onsite: Lodi, CA (plant-connected office)
• Schedule: Monday–Friday (7:30 AM – 4:30 PM core hours)
• Travel: Up to 15% (plants, DCs, customer visits)
• Relocation: Available (case-by-case)

Why Westlake

• Direct impact on plant operations and customer delivery performance
• Build and shape a growing team from the ground up
• High visibility across operations, supply chain, and sales
• Growth opportunities across the organization