Customer Service Supervisor (Manufacturing / SAP / Order Management)

Lodi, CA (Onsite)
$85,000 – $122,000 + Bonus

This is not a traditional customer service role.

This position sits at the center of order management, production, and distribution, ensuring orders move seamlessly from entry to delivery within a high-volume manufacturing environment.

You’ll lead a team while remaining hands-on—owning the order-to-cash (OTC) process, partnering cross-functionally, and solving operational challenges that directly impact customer delivery and plant performance.

What You’ll Do

• Lead, coach, and develop a team of Customer Service / Inside Sales representatives
• Oversee the end-to-end order-to-cash (OTC) process:
  • Order entry
  • Production coordination
  • Inventory & fulfillment
  • Shipping & delivery
  • Invoicing
• Act as the central point of coordination between Sales, Production, Warehouse, and Logistics teams
• Manage open orders, backorders, and delivery timelines to ensure on-time performance
• Step in on escalations and complex orders, resolving issues at the root cause level
• Utilize ERP systems (SAP preferred) to manage order flow, visibility, and issue resolution
• Serve as a subject matter expert (SME) for order management processes and system usage
• Track and improve key performance metrics, including:
  • Order accuracy
  • On-time delivery
  • Backorder reduction
  • Customer satisfaction (CSAT)
• Identify process gaps and implement improvements to drive efficiency and scalability

What You Bring

• 5+ years of experience in:
  • Customer Service
  • Inside Sales
  • Order Management
    within manufacturing, distribution, or industrial environments
• 3+ years of team leadership experience in a player-coach capacity
• Strong understanding of order flow through production, warehouse, and shipping operations
• Hands-on experience with ERP systems (SAP strongly preferred)
• Proven ability to operate in a fast-paced, high-volume environment with competing priorities
• Experience working cross-functionally with operations, supply chain, and sales teams

Nice to Have

• Experience with industrial products (pipe, fittings, building materials, etc.)
• Exposure to Lean / Six Sigma methodologies
• Experience working directly with plant or distribution center teams

Role Details

• Onsite: Lodi, CA (plant-connected office)
• Schedule: Monday–Friday | 7:30 AM – 4:30 PM
• Travel: Up to 15% (plants, distribution centers, customer visits)
• Relocation: Available (case-by-case)

Why This Role

• Direct impact on plant operations and customer delivery performance
• High visibility across operations, supply chain, and sales leadership
• Opportunity to build, coach, and shape a high-performing team
• Career growth within a stable, expanding organization

Apply

This is a high-impact role for someone who thrives at the intersection of customer experience and operational execution.

Qualified candidates will be contacted with additional details.