Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same — to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.

Careington International provides contemporary nontraditional health, wellness, and lifestyle benefits. We serve more than 30 million members across all Careington companies, brands, products, and services.

The Healthcare Call Center Specialist is the first point of contact for providing our world class customer support. This is a terrific opportunity to build a career with a leader in the industry.

Job Details:

• This is an onsite full-time employment opportunity, with no work from home option.
• Hourly pay is initially $16.00 per hour with opportunities for increases after successful completion of required training and job performance
• Opportunity to earn a higher wage if you are bi-lingual (Spanish)
• Applicants must be available to work 8 hour shifts between 7 a.m. – 7 p.m. CST, Monday – Friday (40 hours per week) on site at our Careington / Dial Care office located at 6435 Flyers Way, Frisco, TX 75033 after initial training concludes.
• Initial training and shadowing of tenured call center co-workers will be scheduled from 8:00 a.m. to 4:30 p.m. Monday through Friday for 4 weeks minimum
• You will be working directly with customers via inbound phone calls
• Benefits eligibility is on the first day of the the month following 60 days of employment
• 11 paid holidays each calendar year
• 19 days of paid time off accrued during each calendar year
• 401K eligibility is on the first of the month after 90 days of employment

Primary Responsibilities:

• Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiries
• Provide issue resolution with proper escalation of calls as needed
• Able to manage 70 to 100+ inbound customer service calls per day

Skills:

• Previous call center experience is preferred, but not required
• Knowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.
• 1+ years experience working with MS Office Suite
• Professional, helpful phone manner with the ability to build strong customer relationships is vital for success
• Attention to detail
• Bi-lingual (Spanish) is a plus

Requirements:

• Employment interviews for this opportunity will be onsite at 6435 Flyers Way Frisco, TX 75033.
• Required to use a wired headset
• Able to pass a drug screen and background check

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)