Restaurant Operations Manager

Chili’s Grill & Bar – Naval Station Norfolk

Location: Naval Station Norfolk
9226 Mall Dr, Building CD-14, Norfolk, VA 23511

Salary: $60,000 – $66,000 per year (depending on experience)
Schedule: 45–50 hours per week; evenings, weekends, and holidays as needed

Position Overview

The Restaurant Operations Manager oversees daily operations for a full-service Chili’s restaurant at Naval Station Norfolk. This role leads team members, ensures excellent guest service, maintains brand standards, and drives strong operational and financial performance.

Key Responsibilities

• Lead daily front-of-house and back-of-house operations
• Deliver exceptional guest service and hospitality
• Train, coach, and develop restaurant team members
• Manage staffing and schedules using HotSchedules
• Monitor sales, labor, and food costs to achieve financial goals
• Ensure compliance with brand standards, food safety, and health regulations
• Maintain food quality, sanitation, and operational consistency
• Complete operational reporting, logs, and required documentation
• Conduct cash audits and follow all company cash handling procedures
• Foster a positive team culture where “Every Job Is Everyone’s Job.”

Requirements & Qualifications

• 2+ years of restaurant management experience preferred
• Experience in full-service or high-volume restaurant operations
• Strong leadership, communication, and team development skills
• Ability to manage multiple priorities in a fast-paced environment
• Active and valid Driver’s License required
• Ability to lift 30–50 pounds and stand/walk for extended periods

Professional Appearance

Managers are expected to maintain a clean, professional appearance consistent with company standards, including proper uniform, grooming, and adherence to company policies regarding jewelry, tattoos, and overall presentation.